Electrical consumers segmentation is the cornerstone of consumers relation management of electrical supply enterprises, in order to improve stability and exactness of clustering algorithm, this paper proposes a novel clustering algorithm to conduct consumers segmentation, which is organic combination by crisscross optimization algorithm and FCM. This method effectively compensates the demerits of single intelligent algorithm, which not only has the ability to dispose unstable information of fuzzy theory, but also has an advantage of global convergence of CSO. The new algorithm is used to objectively and scientifically analyze the electrical consumers data, achieving comprehensive and accurate segmentation, which can offer a pointed marketing strategies for enterprises.