There are some problems in the traditional fault repair process, for example, the 95598 customer service centre and repair team cannot communicate timely, the repair information feedback lags behind, and the customer cannot timely know the recovery time. Based on GIS visualization show advantage and integrating marketing business application system, this paper constructs the Marketing GIS Application System. Using the computer, the Internet and wireless network (GPRS, GPS) technology, through the mobile telecom terminals such as intelligent mobile terminal (PDA) and individual soldier video, the real-time feedback of the field repair information and video can be realized. The application such as system interaction interface and service online monitoring can provide technical support for remote workstation in terms of reasonable vehicle dispatch, rational division of labor and shortening the repair time, so the 95598 customer service center can fast response to customer, the security repair information can be more accurate, the customer perception can be improved, as well as the efficiency of customer service.